It’s time to renew New Mexico

Everyone enrolled in Medicaid or SNAP will need to renew when notified.

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When you are notified that it’s time to renew, sign in at and click the Renew My Benefits button.

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Questions? Call 1-800-283-4465, 7 a.m. to 6:30 p.m. MT, Monday through Friday.

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Be Aware of Scams!

The New Mexico Human Services Department will never threaten you or your family with legal action or ask for your credit card information. The Medicaid and SNAP renewal application process is completely free.

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3 Simple Steps to Renew!

Watch the 3 simple steps to renew your Medicaid and SNAP benefits.

My Renew NM Checklist

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Update Your Contact Information Today!

Make sure you receive important Medicaid and SNAP renewal notices! Chat with us now to update your contact information. Watch the How to Update your Contact Information Video.

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Watch for Your Turquoise Envelope messages icon

You will receive a turquoise envelope from the New Mexico Human Services Department (HSD) when it’s time to renew your Medicaid or SNAP. If you have signed up for HSD electronic notices, watch for email or text updates.

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Complete Your Renewal Application

When you are notified, sign in at and click the Renew My Benefits button to complete your renewal application. If the New Mexico Human Services Department requests more information, please provide it right away. You must complete your renewal application to keep your benefits.

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It’s Time to Renew NM!

Learn where to find your Medicaid and SNAP renewal date.

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Time Saving Tips

The fastest way to update contact information is to chat online.

The fastest way to renew is online at Mail and phone processing times will be longer than normal.

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Why do I need to Renew?

In response to the COVID-19 public health emergency, the federal government did not require people to renew their Medicaid or SNAP. Due to new federal laws and guidelines, everyone will now need to renew their Medicaid and SNAP eligibility when they are notified.

How to Renew Online!

Watch this video to learn how to renew your Medicaid and SNAP benefits online.

Renew NM Video Center

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Get Covered, New Mexico!

New Mexico has health insurance coverage options for everyone! Check out all your choices!

New Mexico Medicaid

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Medicaid is offered at no cost. The best way to find out if you qualify for Medicaid is to complete your renewal when you are notified.

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When to renew

Renew when you receive your turquoise envelope turquoise envelope

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Renew Online

This is the fastest way to renew!

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Renew by mail or fax


P.O. BOX 830


Fax: 1-855-804-8960


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If you are notified that you are no longer eligible for Medicaid, you can find low- or no-cost coverage through beWellnm. Check out all your choices online at or by calling 1-833-862-3935.

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When to apply

Apply if you do not qualify for Medicaid.

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Apply Online
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Apply by phone


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Become a Renew NM SuperStar!

Help us spread the word that it’s time to renew. Learn more about how you can become a Renew NM SuperStar!

Learn More
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Become a Renew NM Partner

If you are a provider, health care organization, community organization, business, government employee, or concerned citizen, we need your help. We have created a suite of approved Renew NM communications, call center scripts, social media posts, and much more. You can use these preapproved materials to help keep New Mexico covered. Check out your Renew NM Partners page now.

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Changes to Your Medicaid and SNAP Explained

This document is an explanation of the federal changes, how they affect New Mexicans, and how we will respond to ensure our customers continue to receive the best possible service.

New Mexico Human Services Department: Medicaid and SNAP COVID-19 Public Health Emergency and Continuous Enrollment Operational Unwinding Plan

Download Now